Education

Academy

Training Courses

New Image Beauty-Spa & Health Center Academy was founded on the idea that a school should offer more than education – it should prepare the student with the knowledge, training, and confidence that will lead them to a rewarding, life-long career. New Image Beauty-Spa & Health Center distinguishes itself by offering state-of-the-art education that is at the forefront of the industry. Whether it’s from beginner to professional or professional to master, our highly trained staff at New Image Beauty-Spa & Health Center Academy will guide students to the next level of their career.

Educations

The Benefits of Treating Your Customer Right

The Basics of Customer Service
Customer service in the skin care industry begins by knowing how to satisfy the baseline needs of clients who walk in the door of the spa and continues beyond the call of duty when a situation calls for it. Great customer service involves observation and sympathetic and sincere action when problem solving is required. A truly client-oriented spa will feature employees who can anticipate potential mishaps between the company and its clients and be fully prepared to intervene without confusion or defensiveness. For this to happen, a business must invest in recruiting employees who have the highest potential to provide excellent customer service, providing thorough customer service training (and recurrent training) with clearly-established expectations for all employees, and ensuring an excellent and consistent role modeling and management team.

COURSES THAT WE ARE OFFERING